PC Support Specialist Diploma

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Program Info:

Admissions Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them. Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Program Highlights

This program prepares students to deal with the problems they may encounter when supporting Personal Computers in an office environment. It provides in-depth knowledge of both computer hardware and software, and prepares students to take the CompTIA A+, Network+, and Security+ certification exams. Students will have practical hands-on experience in maintenance of PCs, mobile devices, laptops, operating systems and printers, network and network devices, and computer security such as cryptography and access control, as well as business-related topics such as disaster recovery and risk management. Successful students may choose to progress to advanced qualifications such as MCSA.

Career Opportunities

Skilled PC Support Specialists are in high demand in today's skilled environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists who can become invaluable members of a management team.

Core Courses

Upon completion of the program the participant must demonstrate the following core competencies:

  • Operating Systems

    Advanced level of proficiency in a Windows operating system

  • Word Processing

    Intermediate level of proficiency in Microsoft Word

  • Spreadsheets

    Intermediate level of proficiency in Microsoft Excel

  • Graphic/Presentations

    Advanced level of proficiency in Microsoft PowerPoint

  • Database Management

    Advanced level of proficiency in Microsoft Access

  • Simulations and Drills

    Practical Applications - 2 Units

  • Office Skills

    Advanced level of proficiency in Microsoft Outlook

  • Business Skills

    Customer Service and Workplace Success/Intrapreneurship

  • PC Troubleshooting

    CompTIA A+ 220-1001 and CompTIA A+ 220-1002

  • Computer Networking

    CompTIANetwork + and CompTIA Security +

  • Job Readiness/Employability Skills

    Job Search and Résumé Writing and Thought Patterns for a Successful Career

  • Program Type: Diploma
    Anticipated Salary: $34,798 – $69,142
    Program Duration: Weeks: 50
    Hours: 1003

    Tuition Fees

      Domestic International
    Tuition: $13,604 $17,685
    Application: $250 $500
    Assessment: $100 $100
    Program Syllabus: Click here to Download
    Program Notes Tuition fees include digital course materials.
    Printed copies may be available for an additional fee.
    Financial Assistance may be available for those who qualify.
    Graduation Requirements Students must maintain a 75% program average to obtain a Diploma
    Method of Delivery Onsite, Remote and Blended using our
    Integrated Learning ®System training facilitated by qualified learning coaches.
    Approval The PC Support Specialist Diploma was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

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