Customer Service Representative
Prospective students must be Grade 12 graduates, or equivalent, or have Mature Student status (19 years of age or over with at least one year out of high school) and subject to the discretion of the college Director. Grade 12 or equivalent graduates who cannot supply appropriate proof and Mature Students will be required to complete an entrance examination to properly assess their personal strengths and weaknesses. The minimum passing grade for this examination is 75%.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of business concepts and office skills to meet the demands of today’s business environment. * Not all programs are offered at each location.
The computerized accounting sector is one of the fastest growing areas. Excellent opportunities exist for skilled persons.
Minimum 25 words per minute (WPM).
Basic level of proficiency with Windows OS
Basic level of proficiency in Microsoft Word
Advanced level of proficiency in Microsoft Excel
Sage 50 Premium Accounting, Sage 300 Inventory Control and Order Entry, Sage 300 General Ledger, Sage 300 Accounts Receivable, Sage 300 Accounts Payable, and QuickBooks
Personal Computer Fundamentals, Basic Bookkeeping Levels 1 and 2, Office Procedures Level 1, and basic level of proficiency in Microsoft Outlook
Basic level of proficiency in one database application.
Business Math, Management Fundamentals, Customer Service, and Grammar Essentials for Business Writing
Simulations and Drills
Practical Applications – 3 Units
Job Search and Résumé Writing and Thought Patterns for a Successful Career
|Anticipated Salary:||$33,744 – $72,527|
|Program Duration:|| Weeks: 23 |
|Program Syllabus:||Click here to Download|
|Program Notes|| Tuition fees include digital course materials. |
Printed copies may be available for an additional fee.
Financial Assistance may be available for those who qualify.
|Graduation Requirements||Students must maintain a 75% program average to obtain a Certificate|
|Method of Delivery|| Onsite, Remote and Blended using our |
Integrated Learning ®System training facilitated by qualified learning coaches.