Call Centre Customer Representative

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Program Info:

Admissions Requirements

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Program Highlights

This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession.

Career Opportunities

Graduates of this program have a varied choice of positions available to them ranging from Inbound/ Outbound marketing or Order Desk support, Reservations and Outbound Sales, to Team Leaders, Supervisors and eventually Managers of Call Centres.

Core Courses

  • Keyboarding

    Minimum 25 words per minute (WPM).

  • Operating Systems

    Basic level of proficiency in a Windows operating system

  • Word Processing

    Intermediate level of proficiency in Microsoft Word

  • Spreadsheets

    Basic level of proficiency in Microsoft Excel

  • DataManagement

    Basic level of proficiency in Microsoft Access

  • Simulations and Drills

    Practical Applications – 1 Unit

  • Business Skills

    Grammar Essentials for Business Writing, Business Correspondence Level 1, Customer Service, and Workplace Success/Intrapreneurship

  • Help Desk & Call Centre Skills

    Call Centre Industry Overview, Team Dynamics and Personal Development, Call Centre Telephone Sales, Career Options and Opportunities, Call Centre Equipment and Technology, and Telephone Communication Skills

  • Office Skills

    Personal Computer Fundamentals for End Users, Internet Fundamentals, and basic level of proficiency in Microsoft Outlook

  • Employability Skills

    Job Search and Résumé Writing, and Thought Patterns for a Successful Career

  • Program Type: Diploma
    Anticipated Salary: $24,506 – $47,948
    Program Duration: Weeks: 35
    Hours: 875

    Tuition Fees

      Domestic International
    Tuition: $9,627 $12,515
    Application: $250 $500
    Assessment: $100 $100
    Program Syllabus: Click here to Download
    Program Notes Tuition fees include digital course materials.
    Printed copies may be available for an additional fee.
    Financial Assistance may be available for those who qualify.
    Graduation Requirements Students must maintain a 75% program average to obtain a Diploma
    Method of Delivery Onsite, Remote and Blended using our
    Integrated Learning ®System training facilitated by qualified learning coaches.

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