Call Centre Customer Representative
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate upward movement in their chosen profession.
Graduates of this program have a varied choice of positions available to them ranging from Inbound/ Outbound marketing or Order Desk support, Reservations and Outbound Sales, to Team Leaders, Supervisors and eventually Managers of Call Centres.
Minimum 25 words per minute (WPM).
Basic level of proficiency in a Windows operating system
Intermediate level of proficiency in Microsoft Word
Basic level of proficiency in Microsoft Excel
Basic level of proficiency in Microsoft Access
Simulations and Drills
Practical Applications – 1 Unit
Grammar Essentials for Business Writing, Business Correspondence Level 1, Customer Service, and Workplace Success/Intrapreneurship
Help Desk & Call Centre Skills
Call Centre Industry Overview, Team Dynamics and Personal Development, Call Centre Telephone Sales, Career Options and Opportunities, Call Centre Equipment and Technology, and Telephone Communication Skills
Personal Computer Fundamentals for End Users, Internet Fundamentals, and basic level of proficiency in Microsoft Outlook
Job Search and Résumé Writing, and Thought Patterns for a Successful Career
|Anticipated Salary:||$24,506 – $47,948|
|Program Duration:|| Weeks: 35 |
|Program Syllabus:||Click here to Download|
|Program Notes|| Tuition fees include digital course materials. |
Printed copies may be available for an additional fee.
Financial Assistance may be available for those who qualify.
|Graduation Requirements||Students must maintain a 75% program average to obtain a Diploma|
|Method of Delivery|| Onsite, Remote and Blended using our |
Integrated Learning ®System training facilitated by qualified learning coaches.