Business Service Essentials Co-Op
Program Info:
Admissions Requirements
British Columbia Secondary School Diploma or equivalent with prior education in English at grade 10 level or higher.
Mature students who pass an entranceevaluation demonstrating sufficient ability (i.e., English comprehension and math skills) to undertake the program.
All applicants must demonstrate English proficiency through one of the above requirements or through an English language assessment (IELTS 5.5 or equivalent).
Program Highlights
In addition to the coursework, students are required to successfully complete 520 hours of co-op work experience to obtain a diploma. Co-op placements may be located throughout British Columbia.
Graduates of the program may pursue a variety of positions, ranging from Inbound / Outbound Marketing and Order Desk Support to Reservations and Sales, Retail Sales Associate, and Call Centre Specialist.
Requires an understanding of software applications
Excellent communication skills
General office / telephone skills
To be successful in a Business Administration career, individuals must possess the ability to:
Good customer / client skills
Well organized
Strong verbal and written communication skills
Aptitude to learn new software applications
Team worker
Career Opportunities
This program offers individuals the opportunity to acquire the skills required by companies that specialize in customer service and sales. The program develops general business and professional skills in students, as wellas skills specific to sales, customer service, and support roles. This program provides students with:
A foundation in basic principles of a business, retail, or call center environment, includingcurrent computer applications, marketing, and sales.
Professional skills in high demand from employers, including teamwork, communication, customer service, and problem-solving skills.
Proficiency in key Microsoft Office applications.
Core Courses
Keyboarding Minimum 25 words per minute (WPM).
Operating Systems
Basic level of proficiency in a Windows operating system
Operating Systems
Basic level of proficiency in a Windows operating system
Word Processing
Basic level of proficiency in Microsoft Word
Spreadsheets
Basic level of proficiency in Microsoft Excel
Database Management
Basic level of proficiency in Microsoft Access
Graphics/Presentation
Basic level of proficiency in Microsoft PowerPoint
Office Skills
Personal Computer Fundamentals for End Users, basic level of proficiency in Microsoft Outlook and Internet Fundamentals
Help Desk & Call Centre Skills
Business Verbal Skills, Telephone Communication Skills, Call Centre Telephone Sales, and Team Dynamics and Personal Development
Business & Sales Skills
Career Options and Opportunities, Business Essentials, Customer Service, Marketing and Sales, and Business in the Digital Age
| Program Type: | Diploma | |
| Anticipated Salary: | $24,506 – $47,948 | |
| Program Duration: | Weeks: 54 Hours: 1350 | |
Tuition Fees | ||
| Domestic | International | |
| Tuition: | $10,752 | $13,978 |
| Application: | $250 | $500 |
| Assessment: | $100 | $100 |
| Program Syllabus: | Click here to Download | |
| Program Notes | Tuition fees include digital course materials. Printed copies may be available for an additional fee. Financial Assistance may be available for those who qualify. | |
| Graduation Requirements | Students must maintain a 75% program average to obtain a Diploma | |
| Method of Delivery | Onsite, Remote and Blended using our Integrated Learning ®System training facilitated by qualified learning coaches. | |