Business Service Essentials Co-Op Diploma

Program Image

Program Info:

Admissions Requirements

British Columbia Secondary School Diploma or equivalent with prior education in English at grade 10 level or higher.

Mature students who pass an entrance evaluation demonstrating sufficient ability (i.e., English comprehension and math skills) to undertake the program.

All applicants must demonstrate English proficiency through one of the above requirements or through an English language assessment (IELTS 5.5 or equivalent).

Program Highlights

In addition to the coursework, students are required to successfully complete 520 hours of co-op work experience to obtain a diploma. Co-op placements may be located throughout British Columbia.

Graduates of the program may pursue a variety of positions, ranging from Inbound / Outbound Marketing and Order Desk Support to Reservations and Sales, Retail Sales Associate, and Call Centre Specialist.

  • Requires an understanding of software applications

  • Excellent communication skills

  • General office / telephone skills

  • To be successful in a Business Administration career, individuals must possess the ability to:

  • Good customer / client skills

  • Well organized

  • Strong verbal and written communication skills

  • Aptitude to learn new software applications

  • Team worker

  • Career Opportunities

    This program offers individuals the opportunity to acquire the skills required by companies that specialize in customer service and sales. The program develops general business and professional skills in students, as well as skills specific to sales, customer service, and support roles. This program provides students with:

  • A foundation in basic principles of a business, retail, or call center environment, including current computer applications, marketing, and sales.

  • Professional skills in high demand from employers, including teamwork, communication, customer service, and problem-solving skills.

  • Proficiency in key Microsoft Office applications.

  • Core Courses

  • Keyboarding Minimum 25 words per minute (WPM).

  • Operating Systems

    Basic level of proficiency in a Windows operating system

  • Operating Systems

    Basic level of proficiency in a Windows operating system

  • Word Processing

    Basic level of proficiency in Microsoft Word

  • Spreadsheets

    Basic level of proficiency in Microsoft Excel

  • Database Management

    Basic level of proficiency in Microsoft Access

  • Graphics/Presentation

    Basic level of proficiency in Microsoft PowerPoint

  • Office Skills

    Personal Computer Fundamentals for End Users, basic level of proficiency in Microsoft Outlook and Internet Fundamentals

  • Help Desk & Call Centre Skills

    Business Verbal Skills, Telephone Communication Skills, Call Centre Telephone Sales, and Team Dynamics and Personal Development

  • Business & Sales Skills

    Career Options and Opportunities, Business Essentials, Customer Service, Marketing and Sales, and Business in the Digital Age

  • Program Type: Diploma
    Anticipated Salary: $24,506 – $47,948
    Program Duration: Weeks: 49
    Hours: 1076

    Tuition Fees

      Domestic International
    Tuition: $10,752 $13,978
    Application: $250 $500
    Assessment: $100 $100
    Program Syllabus: Click here to Download
    Program Notes Tuition fees include digital course materials.
    Printed copies may be available for an additional fee.
    Financial Assistance may be available for those who qualify.
    Graduation Requirements Students must maintain a 75% program average to obtain a Diploma
    Method of Delivery Onsite, Remote and Blended using our
    Integrated Learning ®System training facilitated by qualified learning coaches.
    Approval The Business Service Essentials Co-Op Diploma was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills.

    Get more info